Motivating your employees

We believe it’s important for people to feel pride in what they do. And we do that by giving a sincere and genuine thank you.

Our Services
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CULTURE OF APPRECIATION

CULTURE OF APPRECIATION

Building a culture of appreciation with employee recognition programmes.

MEASURES & ANALYTICS

MEASURES & ANALYTICS

We offer a complete analytical tool to measure your great feedback.

INDEPENDENT RATING

Our experienced team read every single piece of feedback and give unbiased ratings.

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How it works

The WOW! Awards is an ideal way to start or enhance an existing employee engagement programme and improve customer service. Simple to set up, it is the only tool on the market designed to uncover those personal, individual stories of outstanding service.

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FIND OUT WHY IT WORKS FOR OUR CLIENTS

Hampshire hospitals NHS Foundation Trust

Inspirational levels of compassion are shown every day by people working across Hampshire Hospitals. By recognising and sharing thousands of these uplifting stories, The WOW! Awards has helped to boost morale and build an exceptional culture of care.

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United Utilities

By putting customer feedback at the heart of its business, United Utilities has soared up the service rankings of its industry peers. The recognition and rich insights uncovered by The WOW! Awards have been a key turning point in its transformation.

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Trust Inheritance

Trust Inheritance sets itself apart in the bereavement services industry with its ethos of treating customers like family. The WOW! Awards has become intrinsic to delivering and maintaining this ethos. Employees are encouraged and recognised by stories of exceptional service as they help customers facing a range of challenges and emotions.

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WHAT WE CAN OFFER YOU

Recognition<br>Programmes

Recognition
Programmes

The WOW! Awards help you to uncover stories of customer service excellence that would otherwise go unseen. We help you to capture positive feedback from employees and customers about your people.

AWARDS

AWARDS

Our programme allows your organisation to recognise and award the great work of your employees. This feedback not only serves to build morale but it also supports your people in engaging with your business' values.

PERSONAL SERVICE

Feedback is reviewed by The WOW! Awards, who provide expert, independent, unbiased ratings – highlighting your most outstanding feedback.

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CLIENT TESTIMONIALS

Louise Woodward, Directorate Operations & Projects Manager
At City, University of London we value exceptional service. Both externally to our students and stakeholders, and internally across departments and Schools, working together to consistently provide a positive and rewarding experience.The WOW! Awards is a great platform to help recognise the excellent service our colleagues provide. We have now embedded City’s core competencies into the recognition scheme and have started an annual ceremony to bring us all together and hear each other’s touching stories. This has created a really positive environment and is another celebratory event which brings the City Community together

Louise Woodward, Directorate Operations & Projects Manager

City, University of London

Gemma Layton, Customer  Experience Manager
The WOW! Awards has been a huge success for us in engaging and celebrating our teams. It enables us to further embed our customer values by recognising excellence when it happens and feeding this back to our frontline staff. This feedback not only serves to build morale and bring a smile to people’s faces as they go about their day, but it is also a reminder to continue to embody these values. It has grown into a positive circle of feedback which has helped us to retain, reward and strengthen our team in an effortless, yet meaningful way.

Gemma Layton, Customer Experience Manager

Morrison Utility Services

Julie Bartlett, Operations  Manager
Here at Trust Inheritance we wanted to recognise the great work our employees do every day and let them see that what they do does make an impact. So, we joined forces with The WOW! Awards back in 2014 and have gone from strength to strength since then!! It’s great to see all the positive nominations and feedback from our customers every month with August 2018 being our best month so far this year. The support we receive from The WOW! Awards team has always been fantastic and we hope to carry on receiving the recognition our employees deserve via customer nominations.

Julie Bartlett, Operations Manager

Trust Inheritance

MEET OUR TEAM

DEREK

DEREK

FOUNDER

Derek is passionate about helping our customers to create a great place to work and a great place to be a customer. His skill and enthusiasm as a professional speaker, an author and founder of The WOW! Awards is helping to raise standards of customer service around the world.

JOANNE

JOANNE

ASSISTANT TO FOUNDER

As well as managing Derek’s diary, Jo is passionate about customer service. Her broad range of experience as a business manager and as a WorldHost Customer Service Trainer is a major asset to the company. Jo also assists with the marketing/social media aspect of the business.

BIANCA

BIANCA

CHIEF EXECUTIVE

Bianca is responsible for the general running of the business. From strategic decisions to managing operations and resources, Bianca is driving our business forwards. She ensures our recognition programmes meet customer and employee needs, whilst always looking for development opportunities.

LISA

LISA

CLIENT MANAGER

Lisa is at the very heart of The WOW! Awards; reading and judging the thousands of customer nominations that are made every year. Lisa is looking for consistency of service, examples of service that have saved the day and examples of truly “WOW!” service. Lisa also looks after a select group of our clients.

EMILY

EMILY

OPERATIONS MANAGER

Emily is responsible for the day to day operational aspect, including leading the operations team to ensure that we always deliver the most exceptional experiences as well as looking after a group of our clients. Emily manages internal projects, improvements and developments of our offering.

SARAH

SARAH

CLIENT MANAGER

Sarah brings enthusiasm to her responsibilities for reading and judging all of the customer nominations for a group of clients. Her role is to also manage the milestones for individuals and organisations to make certain that everyone is duly recognised for their achievements.

CAROLINE

CAROLINE

DIRECTOR OF CUSTOMER SUPPORT - AUSTRALIA

Caroline supports our customers in Australia. She has considerable experience in the energy sector and as a customer service trainer. Caroline is also an active member of the Society of Consumer Affairs Professionals in Australia.