Motivating your employees
We believe it’s important for people to feel pride in what they do. And we do that by giving a sincere and genuine thank you.Our Services
The WOW! Awards is an ideal way to start or enhance an existing employee engagement programme and improve customer service. Simple to set up, it is the only tool on the market designed to uncover those personal, individual stories of outstanding service.
City, University of London
Morrison Utility Services
Derek is passionate about helping our customers to create a great place to work and a great place to be a customer. His skill and enthusiasm as a professional speaker, an author and founder of The WOW! Awards is helping to raise standards of customer service around the world.
ASSISTANT TO FOUNDER
As well as managing Derek’s diary, Jo is passionate about customer service. Her broad range of experience as a business manager and as a WorldHost Customer Service Trainer is a major asset to the company. Jo also assists with the marketing/social media aspect of the business.
Bianca is responsible for the general running of the business. From strategic decisions to managing operations and resources, Bianca is driving our business forwards. She ensures our recognition programmes meet customer and employee needs, whilst always looking for development opportunities.
Lisa is at the very heart of The WOW! Awards; reading and judging the thousands of customer nominations that are made every year. Lisa is looking for consistency of service, examples of service that have saved the day and examples of truly “WOW!” service. Lisa also looks after a select group of our clients.
Emily is responsible for the day to day operational aspect, including leading the operations team to ensure that we always deliver the most exceptional experiences as well as looking after a group of our clients. Emily manages internal projects, improvements and developments of our offering.
Sarah brings enthusiasm to her responsibilities for reading and judging all of the customer nominations for a group of clients. Her role is to also manage the milestones for individuals and organisations to make certain that everyone is duly recognised for their achievements.
DIRECTOR OF CUSTOMER SUPPORT - AUSTRALIA
Caroline supports our customers in Australia. She has considerable experience in the energy sector and as a customer service trainer. Caroline is also an active member of the Society of Consumer Affairs Professionals in Australia.