Case Studies

University of Gloucestershire

To become a university of choice, the University of Gloucestershire understands that it needs to look beyond teaching excellence and focus on the overall student experience. The WOW! Awards initially launched as a programme to shine a light on the…

Read more

Rapport Guest Services

Rapport Guest Services epitomises exceptional customer service through a wonderful sense of team and an acute attention to detail. Their receptionists, concierges and call handlers are quite literally in the business of providing excellent guest experiences, so The WOW! Awards…

Read more

Durham Constabulary

Durham Constabulary is the territorial police force responsible for policing County Durham and Darlington in North East England.

Read more

Yorkshire Water

Originally using a numbers-based service approach, Yorkshire Water wanted a step-change in the service element of their customer experience strategy. They needed a method to capture the human element of customer service; The WOW! Awards helped them to uncover their…

Read more

Stevenage Leisure Limited

Stevenage Leisure Limited (SLL), a registered charity, has worked with The WOW! Awards for over 10 years. Having the ‘Wow factor’ embedded into the culture of SLL has boosted the charity’s growth strategy, improved morale and opened up strategic conversations…

Read more

Morrison Water Services

Morrison Water Services is the UK’s largest, dedicated, independent utility service provider, working for the majority of the UK’s largest utility asset owners and undertaking approximately two million excavations each year. Morrison Water Services is a part of M Group…

Read more

Trust Inheritance

Trust Inheritance sets itself apart in the bereavement services industry with its ethos of treating customers like family. The WOW! Awards has become intrinsic to delivering and maintaining this ethos. Employees are encouraged and recognised by stories of exceptional service…

Read more

United Utilities

By putting customer feedback at the heart of its business, United Utilities has soared up the service rankings of its industry peers. The recognition and rich insights uncovered by The WOW! Awards have been a key turning point in its…

Read more

SafeMove

SafeMove, the property conveyancing arm of Yorkshire Water has worked with The WOW! Awards for over ten years. The celebratory and detailed feedback they receive from customer nominations puts the fuel in their fire to push ahead in this highly…

Read more

Hampshire Hospitals

Inspirational levels of compassion are shown every day by people working across Hampshire Hospitals. By recognising and sharing thousands of these uplifting stories, The WOW! Awards has helped to boost morale and build an exceptional culture of care.

Read more