To become a university of choice, the University of Gloucestershire understands that it needs to look beyond teaching excellence and focus on the overall student experience. The WOW! Awards initially launched as a programme to shine a light on the…
Rapport Guest Services epitomises exceptional customer service through a wonderful sense of team and an acute attention to detail. Their receptionists, concierges and call handlers are quite literally in the business of providing excellent guest experiences, so The WOW! Awards…
Durham Constabulary is the territorial police force responsible for policing County Durham and Darlington in North East England.
Originally using a numbers-based service approach, Yorkshire Water wanted a step-change in the service element of their customer experience strategy. They needed a method to capture the human element of customer service; The WOW! Awards helped them to uncover their…
Stevenage Leisure Limited (SLL), a registered charity, has worked with The WOW! Awards for over 10 years. Having the ‘Wow factor’ embedded into the culture of SLL has boosted the charity’s growth strategy, improved morale and opened up strategic conversations…
Morrison Water Services is the UK’s largest, dedicated, independent utility service provider, working for the majority of the UK’s largest utility asset owners and undertaking approximately two million excavations each year. Morrison Water Services is a part of M Group…
Trust Inheritance sets itself apart in the bereavement services industry with its ethos of treating customers like family. The WOW! Awards has become intrinsic to delivering and maintaining this ethos. Employees are encouraged and recognised by stories of exceptional service…
By putting customer feedback at the heart of its business, United Utilities has soared up the service rankings of its industry peers. The recognition and rich insights uncovered by The WOW! Awards have been a key turning point in its…
Inspirational levels of compassion are shown every day by people working across Hampshire Hospitals. By recognising and sharing thousands of these uplifting stories, The WOW! Awards has helped to boost morale and build an exceptional culture of care.