Latest news & blog articles focusing on the Customer Service Industry, Customer Service Excellence and Employee Recognition.
Here at The WOW! Awards, employee recognition and gratitude is our life’s work and passion. We’ve dedicated over 20 years to building and managing some of the most inspirational recognition programmes alongside our clients. Over this time, we’ve researched and…
The end of furlough for millions of people. As the Job Retention Scheme winds down, are workers ready to get back into the office? With various structures and extensions, the furlough arrangement announced to support employees during the Covid 19…
How gratitude can lead to happier, healthier and more successful teams We (hopefully) all understand that feeling valued and appreciated will lift morale amongst teams. There is also evidence of clear business benefit: ‘Partners in Leadership discovered that amongst happy…
Don’t forget workplace culture as part of your strategy As we ease out of lockdown organisations are reimagining the future of work, re-assessing the relationship with the physical office. Being together facilitates the work itself, but also results in innovation,…
The WOW! Awards receives thousands of nominations a day celebrating individuals who go above and beyond the call of duty in delivering excellent service. Saying “thank you” is a powerful thing, but to truly celebrate it and provide recognition, a…
Leveraging The WOW! Awards programme for brand storytelling Using narrative to connect your brand to customers should be the backbone of any marketing content strategy. In particular, The WOW! Awards advocate that these stories be written by your customers. Six…
The terms “employee engagement” and “employee satisfaction” are often interchangeable terms felt to be part of the same thing. They are in fact quite different. We all want employees feeling satisfied and fulfilled at work, but, if we want our…
A shake-up in employee engagement and what we mean by “company culture” The COVID-19 pandemic has shown company “culture” and employee engagement are no longer the preserve of senior management. They live and breathe through all employees at all levels….
Kindness & Gratitude – Two under-used qualities in life and in leadership? Kindness is often seen as a weakness in the workplace and is rarely displayed by leaders. A successful employee or leader is seen as driven, task focused, tenacious and ‘at…
What is the impact of restricted socialising? Life can be monotonous and repetitive at times and the current restrictions on socialising only serve to amplify this. The less physical human interaction we have, the less opportunity there is for the unexpected…
The challenge today Many of us were praying for a positive, optimistic start to the New Year, with hopes of some relief and a return to normality. However, with a third national lockdown in the UK just announced and widespreaduncertainty…
Kindness & Gratitude – Two under-used qualities in life and in leadership? Join us for the discussion on Tuesday 9th Feb 2021, 10AM GMT Kindness is often seen as a weakness in the workplace and is rarely displayed by leaders. A successful…
Back in July, we used our long-standing reputation to offer something a little bit different. Rather than focusing on recognising employees themselves (which is what we usually do), we worked with Hampshire Hospitals NHS Foundation Trust to help recognise the families…
The WOW! Awards has been spreading recognition and building strong human connections in the workplace for the last twenty years The challenge right now This year, however, has restricted our ability to connect with each other like never before. With…
Why we need a better attitude to gratitude in the workplace
Your management style will affect the performance of your people. Get it right and they will bring success for you.
Employees have got used to being furloughed. They could be better off financially and have a better work life balance. How can you motivate them once they are back in the office?
Friendships at work are key to success. 70% of employees regard friends at work as the most important element of a happy life at work.
Napoleon said it best… “My men will die for a ribbon but I cannot get them to die for money!” Derek Williams – Chief Executive of The WOW! Awards shares his thoughts. Peter Merrett, founder of The House of Wonderful,…