News & blog

News & blog

Latest news & blog articles focusing on the Customer Service Industry, Customer Service Excellence and Employee Recognition.

The employee recognition book club reading list

Here at The WOW! Awards, employee recognition and gratitude is our life’s work and passion. We’ve dedicated over 20 years to building and managing some of the most inspirational recognition programmes alongside our clients.  Over this time, we’ve researched and…

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Why we need a better attitude to gratitude in the workplace

How gratitude can lead to happier, healthier and more successful teams We (hopefully) all understand that feeling valued and appreciated will lift morale amongst teams. There is also evidence of clear business benefit: ‘Partners in Leadership discovered that amongst happy…

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Re-evaluating ways of working after the pandemic?

Don’t forget workplace culture as part of your strategy As we ease out of lockdown organisations are reimagining the future of work, re-assessing the relationship with the physical office. Being together facilitates the work itself, but also results in innovation,…

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6 top tips for writing WOW! Awards nominations

The WOW! Awards receives thousands of nominations a day celebrating individuals who go above and beyond the call of duty in delivering excellent service. Saying “thank you” is a powerful thing, but to truly celebrate it and provide recognition, a…

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Authentic customer stories

Leveraging The WOW! Awards programme for brand storytelling Using narrative to connect your brand to customers should be the backbone of any marketing content strategy. In particular, The WOW! Awards advocate that these stories be written by your customers. Six…

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Kindness & Gratitude Webinar – Recording

Kindness & Gratitude – Two under-used qualities in life and in leadership? Kindness is often seen as a weakness in the workplace and is rarely displayed by leaders. A successful employee or leader is seen as driven, task focused, tenacious and ‘at…

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The value of spontaneity at work

What is the impact of restricted socialising? Life can be monotonous and repetitive at times and the current restrictions on socialising only serve to amplify this. The less physical human interaction we have, the less opportunity there is for the unexpected…

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Has the pandemic given us a unique opportunity for change?

The challenge today   Many of us were praying for a positive, optimistic start to the New Year, with hopes of some relief and a return to normality. However, with a third national lockdown in the UK just announced and widespreaduncertainty…

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Kindness & Gratitude Webinar

Kindness & Gratitude – Two under-used qualities in life and in leadership? Join us for the discussion on Tuesday 9th Feb 2021, 10AM GMT  Kindness is often seen as a weakness in the workplace and is rarely displayed by leaders. A successful…

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Why recognition should extend to family members

Back in July, we used our long-standing reputation to offer something a little bit different. Rather than focusing on recognising employees themselves (which is what we usually do), we worked with Hampshire Hospitals NHS Foundation Trust to help recognise the families…

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Making Human Connections with a simple ‘Thank You’

The WOW! Awards has been spreading recognition and building strong human connections in the workplace for the last twenty years The challenge right now This year, however, has restricted our ability to connect with each other like never before. With…

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How much money do we waste on reward?

Napoleon said it best… “My men will die for a ribbon but I cannot get them to die for money!” Derek Williams – Chief Executive of The WOW! Awards shares his thoughts. Peter Merrett, founder of The House of Wonderful,…

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